Delivery & Returns

DELIVERY:

UK: Delivery on orders over £10 is free and will be delivered via Royal Mail 2nd Class post.  Customers can choose to send their order via Royal Mail 1st Class for £2.50.  Delivery for orders under £10 is also set at £2.50.

EU and WORLDWIDE: EU deliveries will be charged at £3.75 and Worldwide deliveries will be charged at £5.75. Royal Mail advise that EU deliveries can take 3-5 working days and Worldwide deliveries can take 5-7 working days.

Standard free deliveries will be sent out using Royal Mail Standard Second Class unless otherwise selected by you. Please allow six working days for delivery before contacting us if you have received your dispatch email but not your goods. For larger items, such as Christmas packs, we will send these out by courier. This service can take 2-3 days.

For guaranteed delivery, please select the Special Delivery option and a tracking number will be sent with the dispatch email.

In the unlikely event that an order has not been received within the time-frame ordered please contact us straight away at: shop@postmarkonline.co.uk

 

RETURNS:

 

Items may be returned within 21 days of receipt, refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition.  Postage will not be refunded.  Please notify us of a return by email: info@postmarkonline.co.uk

As explained in our terms and conditions, the colour of some items may vary; if you are unhappy with the colour of an item received, please return it and a refund will be provided.

It is highly advisable to obtain proof of postage when returning an item as a refund will not be provided until the items have been received.  Once they have been received, we will notify you of your refund.

Return address: Postmark, 123a Balham High Road, Balham, London, SW12 9AR, UK

In the unlikely case that the items are received damaged or not re-saleable, we reserve the right not to provide a refund and you will be responsible for the cost of such items being returned to you within 28 days.  This does not affect your statutory rights.

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