Delivery & Returns

DELIVERY UK

Delivery on orders over £10 is free and will be delivered via Royal Mail 2nd Class post. 

You can choose to have your order sent via Royal Mail 1st Class for £2.50. 

All deliveries under £10 incur a £2.50 delivery charge.

When will it arrive? 

  • 2nd Class Delivery can take 3-5 days.
  • 1st Class delivery normally takes 1-2 days.

Please allow six working days for delivery before contacting us if you have received your dispatch email but not your goods.

In the unlikely event that an order has not been received within the time-frame above and below please contact us straight away at: shop@postmarkonline.co.uk

****Please note - During December when Royal Mail postal service is busier than usual so delivery times may take longer than stated above. Please do allow an extra day or two for your order to reach you.

 

DELIVERY EU & WORLDWIDE

EU deliveries up to 1kg will be charged at £5

Worldwide deliveries for this weight will be charged at £10.

Please note for all orders over 1kg to EU or Worldwide a £20 delivery charge will apply. If your order is over 1kg we will contact you to discuss your delivery.

When will it arrive? 

  • Royal Mail advise that EU deliveries can take 5-7 working days.
  • Worldwide deliveries can take 7-10 working days.

Please note that deliveries to Italy have been taking up to 2 weeks due to issues with the Italian postal service. 

 

RETURNS:

Items may be returned within 21 days of receipt, refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition.  Postage will not be refunded.  Please notify us of a return by email: info@postmarkonline.co.uk

As explained in our terms and conditions, the colour of some items may vary; if you are unhappy with the colour of an item received, please return it and a refund will be provided.

It is highly advisable to obtain proof of postage when returning an item as a refund will not be provided until the items have been received.  Once they have been received, we will notify you of your refund.

Return address: Postmark, 59 North Cross Road, East Dulwich, London, SE22 9ET,  UK

In the unlikely case that the items are received damaged or not re-saleable, we reserve the right not to provide a refund and you will be responsible for the cost of such items being returned to you within 28 days.  This does not affect your statutory rights.

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