Terms & Conditions

Please read our terms and conditions, prior to purchasing from our site.  If you have any queries please do not hesitate to call us on:  + 44 (0)20 8675 4928 or email us at: info@postmarkonline.co.uk


Registered Company name: Postmark Limited

Company number: 05191455

Phone number: 0208 675 4928

Email: shop@postmarkonline.co.uk

Office registered at Companies House : England and Wales

Office Address: 123a Balham HIgh Road, London, SW12 9AR


All prices shown on postmarkonline are inclusive of VAT which currently stands at 20%.  Our registered VAT number is: 843 7998 67                

For orders placed outside of the EU, VAT will be deducted at checkout.


We accept payment in Pound Sterling only, by credit card, debit card or Paypal.  In order for us to dispatch an order, payment must be received in full. 


Once a transaction is complete, no payment details are stored.


All orders are subject to availability, we will endeavour to keep our site fully up to date.  If we are unable to complete your order we will contact you straight away and a full refund will be given. 

Please note that the colour of certain products may vary due to us enhancing the colour to provide a better image.  If you would like us to confirm the colour before purchasing please feel free to call or email us on the details listed above. 

Once payment has been received we will email you confirmation of receipt.  We will then send you an email confirming dispatch of your order once it has been completed by our warehouse and collected by Royal Mail.

In case you do not receive any of these emails, please check your ‘spam’ filter just in case they are being identified as junk mail.  If you still have not received any communications from us please contact us on: +44 (0)20 8675 4928.


UK: deliveries in the UK will be charged at £2.50 for orders under £10 and FREE for orders over £10.

For guaranteed next day delivery on orders placed before 3pm, we offer Royal Mail Special Delivery for £7.50

EU and WORLDWIDE: EU deliveries will be charged at £3.75 and Worldwide deliveries will be charged at £5.75

Standard deliveries will be sent out using Royal Mail Standard First Class unless otherwise selected by you. Please allow three days for delivery before contacting us if you have received your dispatch email but not your goods. For larger items, such as Christmas packs, we will send these out by courier. This service can take 2-3 days.

For guaranteed delivery, please select the Special Delivery option and a tracking number will be sent with the dispatch email.

In the unlikely event that an order has not been received within the time-frame ordered please contact us straight away at: shop@postmarkonline.co.uk


Items may be returned within 21 days of receipt, refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition.  Postage will not be refunded.  Please notify us of a return by email: info@postmarkonline.co.uk

As stated above, the colour of some items may vary; if you are unhappy with the colour of an item received, a refund will be provided.

It is highly advisable to obtain proof of postage when returning an item as a refund will not be provided until the items have been received.  Once they have been received, we will notify you of your refund.

Return address: Postmark, 123a Balham High Road, Balham, London, SW12 9AR, UK

In the unlikely case that the items are received damaged or not re-saleable, we reserve the right not to provide a refund and you will be responsible for the cost of such items being returned to you within 28 days.  This does not affect your statutory rights.


Postmarkonline are committed to protecting your privacy and we will only use the information we collect about you lawfully, in accordance with the data protection act 1998. The only details we request are your name and address to enable us to provide you with an efficient after-sales service.  These details will not be passed on to any third parties and payment details are not stored.

The information below is being provided in order to comply with recent legal legislation, we will endeavour to always keep our customers up to date.
What are cookies and why are they used?
Http cookies are small pieces of data sent from a website and stored on a user's web browser.  These pieces of data are stored in a cookie, so when the user returns to this site previous browsing activity can be retrieved, such as a record of past pages visited.
At Postmark we recommend that our customers allow the use of cookies in order to get the best out of our site.  Cookies, won't harm your computer and it won't allow us to store any payment details.
However if you wish to delete or disallow cookies, this can be easily done by clicking on these links provided:
Cookies used by Postmarkonline:
@basket: is used to allow your shopping basket to work, by remebering the products you have placed in it.
last_viewed_products: this tells you which products you last viewed, you can easily delete this cookie by clicking 'clear list'.
3rd party cookies used by Postmark:
At Postmark HQ we use google analytics in order to help us understand how visitors use our site.  Google analytics provides us with random information on how our website is used.  This information is hugely appreciated as it helps us impove the functionality of our site.  We do understand that customers may prefer to opt-out of this cookie and in order to do so, please click on the link provided: https://tools.google.com/dlpage/gaoptout
If you have any questions or queries, please feel free to email us at: info@postmarkonline.co.uk