Terms & Conditions


Hi, here are our terms and conditions.

You can read these prior to purchasing from our site or after but if you have any questions please do not hesitate to call us on: + 44 (0)20 8675 4928 or email us at: mail@postmarkonline.co.uk

  • Company Details
  • Vat 
  • Payment
  • Credit Card secruity
  • Orders
  • Delivery
  • Returns
  • Data Protection & Privacy Policy


1. COMPANY DETAILS


Registered Company name: Postmark Limited

Company number: 05191455

Phone number: 0208 675 4928

Email: shop@postmarkonline.co.uk

Office registered at Companies House : England and Wales

Office Address: 123a Balham HIgh Road, London, SW12 9AR

 

2. VAT

All prices shown on Postmark Online are inclusive of VAT which currently stands at 20%. Our registered VAT number is: 843 7998 67

For orders placed outside of the EU, VAT will be deducted at checkout.

 

3. PAYMENT

We accept payment in Pound Sterling only, by credit card, debit card or Paypal. In order for us to dispatch an order, payment must be received in full when an order is placed.


4. CREDIT CARD SECURITY

Once a transaction is complete, no payment details are stored.

 

5. ORDERS

  • All orders are subject to availability, we will endeavour to keep our site fully up to date but sometimes things go out of stock quicker than expected. Sorry!
  • If we are unable to complete your order we will contact you straight away and you will be offered a full refund or the option to choose an alternative product at a similar price.
  • Please note that the colour of certain products may vary due to us enhancing the colour to provide a better image. If you would like us to confirm the colour before purchasing please feel free to call or email us on the details listed above. 
  • Once payment has been received we will email you confirmation of receipt. We will then send you an email confirming dispatch of your order once it has been completed by our warehouse and collected by Royal Mail.
  • In case you do not receive any of these emails, please check your ‘spam’ filter just in case they are being identified as junk mail. If you still have not received any communications from us please contact us on: +44 (0)20 8963 1133

 

6. DELIVERY

UK: deliveries in the UK will be charged at £2.50 for orders under £10 and FREE for orders over £10.

EU and WORLDWIDE: EU deliveries will be charged at £3.75 and Worldwide deliveries will be charged at £5.75

Standard deliveries will be sent out using Royal Mail Standard Second Class unless otherwise selected by you. Please allow five days for delivery, but please feel free to contact us at any time about your order, we are always happy to talk! For larger items, such as Christmas packs, we will send these out by courier. This service can take 2-3 days.

In the unlikely event that your order does not turn up please contact us straight away at: shop@postmarkonline.co.uk

 

7. RETURNS

  • Items should be returned within 21 days of receipt. Refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition. We're unable to refund postage, sorry. Please notify us of a return by email: shop@postmarkonline.co.uk
  • As stated above, the colour of some items may vary; if you are unhappy with the colour of an item received, a refund will be provided.
  • It is highly advisable to obtain proof of postage when returning an item as a refund will not be provided until the items have been received. Once they have been received, we will notify you of your refund.
  • Return address: Postmark, 59 North Cross Road, East Dulwich, SE22 9ET
  • In the unlikely case that the items are received damaged or not re-saleable, we reserve the right not to provide a refund to you and you will be responsible for the cost of such items being returned to you within 28 days. This does not affect your statutory rights.

 

8. DATA PROTECTION & PRIVACY POLICY


At Postmark Online we don't believe in messing around with your data. We will only ever use the information we collect about you lawfully, in accordance with the Data Protection Act including the General Data Protection Regulation updates which came into effect May 28th 2018.

When you buy something from us the only details we request, and hold on our system, are your name and address. Without these we wouldn't be able to deliver you goods or offer you an efficent after-sales service. We NEVER share this information with anyone. It is purely for use in connection with your Postmark Online order.

When you sign up to an account the same information is requested along with an email and a telephone number should you wish to provide it. Again this information is purely for us to provide you with an efficent service and is never shared with any third parties.

Newsletter 

If you choose to sign up to our Newsletter -  thank you!  In return we promise never to send you more than three emails a month and to never pass your information on to any third parties.  We create our lovely newsletter in Mailchimp. To send our newsletters from there to you we first upload our subscriber lists to our Mailchimp account. This is never seen or shared with anyone outside of Postmark and is uploaded solely for the purpose of sending out our newsletter.

If you're no longer wish to receive our newsletter just send an email to mail@postmarkonline.co.uk with 'unsubscribe' in the title or click the relevant links in your next Postmark newsletter

In store

In all Postmark stores you can sign up for one of our fab loyalty cards entitling you to 5% off every sale, and another 5% in points. To sign up for our loyalty card we require a first and last name to ensure we don't end up with duplicate or similar accounts.  You will also be asked if you would like to sign up to our newsletter when you sign up. This is totally optional and you do not have to sign up to receive a loyalty card.

The information we hold about our Loyalty Card members is NEVER shared with any third parties and is solely for our use to ensure we can provide you with a top notch service. 

Cookies 

Http cookies are small pieces of data sent from a website and stored on a your web browser. These pieces of data are stored in a cookie, so when the user returns to this site previous browsing activity can be retrieved, such as a record of past pages visited.

At Postmark Online we recommend that our customers allow the use of cookies in order to get the best out of our site. Cookies, won't harm your computer and it won't allow us to store any payment details. What they do allow us to do is to remember items in your shopping basket that you put there on your last visit or show you a list of products you previously looked at. 

However if you wish to delete or disallow cookies, this can be easily done by clicking on these links provided:

Internet Explorer - http://support.microsoft.com/kb/278835
Firefox - http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Chrome - https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Safari - http://support.apple.com/kb/PH5042

Cookies used by Postmark Online:

@basket: is used to allow your shopping basket to work, by remebering the products you have placed in it.
last_viewed_products: this tells you which products you last viewed, you can easily delete this cookie by clicking 'clear list'.

3rd party cookies used by Postmark:

At Postmark HQ we use Google Analytics in order to help us understand how visitors use our site. Google Analytics provides us with random information on how our website is used. This information is hugely appreciated as it helps us impove the functionality of our site. We do understand that customers may prefer to opt-out of this cookie and in order to do so, please click on the link provided: https://tools.google.com/dlpage/gaoptout

If you have any questions or queries, please feel free to email us at: shop@postmarkonline.co.uk

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