Home / Shipping & Returns

Shipping & Returns

faq

shipping and returns

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

Postal Delivery - All orders are posted via Royal Mail. Free shipping is available on orders over £20

UK Postal Orders

All UK orders are sent via Royal Mail. 

You can choose from a variety of shipping options at checkout
Our standard delivery method for all orders under £20 is 1st Class delivery charged at £3.50. This service normally takes 1-3 working days but we cannot guarantee this.
You can also choose from 24 hour tracked which is charged at £4.99 and 48 hour tracked at £3.50 - these are not guaranteed services and we rely on Royal Mail to deliver these on time.
If your order is over £20 you can choose our free shipping option which is standard Royal Mail 2nd Class, which takes 3-5 days. 

How long do UK orders take? 

• We post orders Monday to Friday and aim to post all orders placed before 2pm. 

Orders placed after 2pm on Friday will be posted the following Monday (unless it is a Bank Holiday)
Orders shipped via Royal Mail 1st Class usually take 1-2 working days to arrive.
Royal Mail aim to deliver 24 Hour Tracked items within 24 hours and 48 Hour Tracked items within 48 hours.
Orders shipped via Royal Mail 2nd Class usually take 3-5 working days to arrive
If you have not received your order after 5 days please do get in touch and let us know.

International Deliveries

Please note we are currently unable to ship to the EU. We are sorry for the inconvenience this may cause and we hope to return to EU shipping soon. 

Worldwide deliveries are charged between £10-£30 depending on the international Zone.
These are sent via Royal Mail and can take up to 7 -10 working days to arrive.

Returns

•If you are unhappy with your items for any reason we can offer you a refund.

•Please notify us of a return by email: shop@postmarkonline.co.uk

•We would ask that items are returned within 21 days of receipt.

•Refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition.

•You can return you items to any of our shops or you can post them to us at

Postmark

59 North Cross Road

East Dulwich

SE22 9ET

London

•We are sorry but we are unable to refund return postage costs

•It is highly advisable to obtain proof of postage when returning an item as a refund will not be provided until the items have been received.

•In the unlikely case that the items are received damaged or not re-saleable, we reserve the right not to provide a refund to you and you will be responsible for the cost of such items being returned to you within 28 days. This does not affect your statutory rights.

Other Important Information

• All orders are subject to availability. We will endeavor to keep our site fully up to date but sometimes things go out of stock quicker than expected. Sorry!

• If we are unable to complete your order we will contact you straight away and you will be offered a full refund or the option to choose an alternative product at a similar price.

• Please note that the colour of certain products may vary due to image lighting and quality. If you would like us to confirm the colour before purchasing please feel free to call or email us on the details listed above.

•Once payment has been received we will email you confirmation of receipt. We will then send you an email confirming dispatch of your order once it has been completed by out little team and collected by Royal Mail.

• In case you do not receive any of these emails, please check your ‘spam’ filter just in case they are being identified as junk mail. If you still have not received any communications from us please contact us on: +44 (0)20 8963 1133