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Work at Postmark

Manager - Postmark Balham
Salary - £21k to £25K depending on experience plus performance related bonus. Applications close on March 10th, 2021

Do you love cards and stationery and thrive on providing amazing customer service? Yes? Then read on!

We're looking for an experienced retail manger to take over running our fabulous shop in Balham. As our first shop, Balham is very special to us and we are looking for someone with a real passion for customer service and an eye for detail to run this busy shop and connect with our lovely customers on a daily basis.

The role will require lots of energy, passion, organisation skills and a real eye of detail.

In return we promise a generous salary package including performance related bonus, in-depth and ongoing training, a generous staff discount and a great, fun place to work.

As Manager you will be responsible for the day-to-day running of the store and ensuring that your team deliver the exceptional customer service we pride ourselves on.

Reporting to our Head of Operations, specific responsibilities include:

  • Overseeing the smooth day-to-day running of the store
  • Motivating and managing your team.
  • Ensuring first class customer service is provided.
  • Stock control to ensure best sellers are always in stock, dealing with slow moving items, working with other stores to maximise stock distrubution.
  • Taking part in weekly managers meetings with managers from other Postmark stores.
  • Producing monthly sales and stock reports.
  • Training all new staff.
  • Leading by example in terms of personal presentation, can-do attitude and levels of customer service.
  • Responsible for the shop rota.
  • Dealing with staff issues
  • Responsible for banking and accurately cashing-up at the end of each day.
  • Ensuring the shop is always stocked correctly and merchandised.
  • That all shop procedures are adhered to.

    Enthusiastic and capable with first rate organisational and customer service skills our ideal candidate will have solid retail experience at a managerial or assistant manager level with at least 2-3 years of experience at this level.

    With a keen eye for detail and a proven ability to drive sales, lead a team and build working relationships you'll be a confident communicator with people at all levels throughout our small but growing business.

    Calm and positive, you'll be able to motivate your team and yourself to provide the very best customer service and lead by example when it comes to commitment and work ethic. A passion or interest in paper products and great design either professionally or personally would also be beneficial.

    If you are interested in coming to work for us please send your CV and covering letter outlining why you feel you're the person to lead our team in Balham to mail@postmarkonline.co.uk by Wednesday March 10th