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Delivery & Returns

Delivery

UK: Postal Deliveries in the UK will be charged at £2.50 for orders under £15 and FREE for orders over £15.

EU and WORLDWIDE: EU deliveries will be charged at £6 and Worldwide deliveries will be charged at £10-£30 depending on the international Zone for all orders under 1KG

Orders over 1kg to EU or Worldwide will incur a higher delivery charge depending on your location. If your order is over 1kg we will contact you to discuss your delivery.

Free standard deliveries will be sent out using Royal Mail Standard 2nd Class unless otherwise selected by you.

Please note all our orders are posted Monday to Friday. Orders placed after 3pm on Friday will be posted the following Monday (unless it is a Bank Holiday) Orders placed Saturday and Sunday will be picked and processed then shipped on Monday.

Please allow five working days for delivery, but please feel free to contact us at any time about your order, we are always happy to talk!

Orders under £15 using paid for postage will be sent out using Royal Mail 1st Class. Please allow 1-2 working days for your order to arrive.

Larger orders may be sent out using a courier service. If we use a courier service to delivery your order we will let you know by email and provide you with all the delivery details. This service can take 2-3 days.

In the unlikely event that your order does not turn up please contact us straight away at: shop@postmarkonline.co.uk

*****Please note that during the current situation caused by Covid 19 your postal orders may be delayed. We are working hard to ensure orders go our quickly but if you are experiencing issues with Royal Mail delivery in your area it may affect your delivery times.  We are very sorry for any inconvenience this will cause you***

Click & Collect (Currently Suspended)

We offer FREE Click & Collect from all our of our shops.

Simply choose the Postmark shop you would like to collect from at checkout, plus a time and date for collection.

Please note collection times vary for our stores but we will endeavor to have your order ready as soon as possible. C&C can take 1-3 days to prepare if we need to move stock to your collection location.

If we have all your items instore your order will be ready to collect that same day.

When your order is ready to collect you will receive an email letting you know. Once you have received this email you can head to your location point to pick up your items (during opening hours - please check)

 

Local Delivery (Currently Suspended)

We offer Local Delivery within a 2-3km radius of each of our shops. Local Delivery orders will be delivered within 1-2 working days. Local Delivery is a paid for service and costs £4.95

Orders

All orders are subject to availability, we will endeavour to keep our site fully up to date but sometimes things go out of stock quicker than expected. Sorry!


If we are unable to complete your order we will contact you straight away and you will be offered a full refund or the option to choose an alternative product at a similar price.


Please note that the colour of certain products may vary due to us enhancing the colour to provide a better image. If you would like us to confirm the colour before purchasing please feel free to call or email us on the details listed above.


Once payment has been received we will email you confirmation of receipt. We will then send you an email confirming dispatch of your order once it has been completed by our warehouse and collected by Royal Mail.


In case you do not receive any of these emails, please check your ‘spam’ filter just in case they are being identified as junk mail. If you still have not received any communications from us please contact us on: +44 (0)20 8963 1133

Returns

Items should be returned within 21 days of receipt. Refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition. We're unable to refund return postage costs, sorry. Please notify us of a return by email: shop@postmarkonline.co.uk
As stated above, the colour of some items may vary; if you are unhappy with the colour of an item received, a refund will be provided.
It is highly advisable to obtain proof of postage when returning an item as a refund will not be provided until the items have been received. Once they have been received, we will notify you of your refund.
Return address: Postmark, 59 North Cross Road, East Dulwich, SE22 9ET
In the unlikely case that the items are received damaged or not re-saleable, we reserve the right not to provide a refund to you and you will be responsible for the cost of such items being returned to you within 28 days. This does not affect your statutory rights.